UTG Networks Limited, 34 Estcourt Road, Watford, Herts, WD17 2PS, United Kingdom, ("we", "us", or "our") operates this website and acts as the data controller of your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

Legal Basis for Processing

We process personal data under the following lawful bases:

Contract – to create and manage your account and provide the services you request
Legitimate interests – to operate, secure, maintain, and improve the Service, prevent abuse, manage email delivery, keep accurate preference records, and protect our users and business
Consent – to send the marketing emails you choose to receive, and for analytics cookies and non-essential tracking technologies where consent is required

Data We Collect

We may collect and process the following categories of personal data:

Name
Username
Email address
Country or location data
IP address and device/browser information
Account activity and usage data
Support messages and related communications
Cookies and analytics data
Mailing-list choices, confirmation and unsubscribe records, when and how a choice was made, and the version of the consent notice shown
Email delivery records, including recipient address, message content, send times, delivery failures, complaints and provider feedback
Account and membership status, including relevant subscription status received from CCBill

How We Use Your Data

We use your personal data to:

Create and manage user accounts
Provide access to and operate the Service
Respond to support requests and communications
Monitor usage, performance, and site security
Detect, prevent, and investigate abuse, spam, fraud, or technical issues
Improve the website and user experience
Comply with legal and regulatory obligations
Send requested confirmation messages and consented newsletters or automated marketing emails, apply your preferences, and prevent further marketing after an opt-out

Marketing Emails and Your Choices

Where mailing lists are available, you can choose whether to receive newsletters, updates and offers from UTG Networks Limited for the site or lists identified when you sign up. Marketing is optional. Choosing “No thanks”, leaving the choice unanswered or withdrawing consent does not affect your membership, paid access or affiliate participation.

Creating an account, accepting or updating our terms, paying through CCBill or having an existing membership does not by itself subscribe you to marketing or renew consent. We may ask existing members to make a Yes / No thanks choice on the website and record their decision. When you request a subscription, we ask you to confirm your email choice before activating it.

We use your name, email address, list preferences and relevant membership status to manage subscriptions and select appropriate messages. Account or CCBill subscription information may be synchronised with our email system for this purpose. Synchronisation does not create marketing consent or override a refusal. Automated marketing follows the same consent and unsubscribe rules as newsletters.

You can change your mailing-list choices in your profile where available, use the preference or unsubscribe link in a marketing email, or contact us. A list-specific unsubscribe applies to the lists identified on that page. The separate all-marketing option stops marketing from all lists on this site. These controls do not necessarily change preferences on other UTG websites. Contact us if you want to object to all direct marketing by UTG Networks Limited.

We stop future marketing covered by your withdrawal or objection. A message already handed to our delivery provider may still arrive. Withdrawing consent does not affect the lawfulness of processing before withdrawal. Essential account, security, payment and service communications are separate from marketing and may still be sent where needed.

Email Delivery and Measurement

We use SMTP.com to deliver email and receive delivery, bounce, complaint and unsubscribe feedback. These records help us resolve delivery problems and avoid sending to invalid addresses or people who have opted out. A delivery confirmation is not proof that you opened or read a message.

Our email system supports optional open pixels and tracked links, which can associate an image request or link visit and its time with a particular message and recipient. These measurements can be affected by email-provider caching, image blocking and automated security checks. Where we use non-essential email tracking, we will explain it and obtain any consent required separately from your choice to receive marketing. Accepting this policy or subscribing does not by itself provide that separate consent.

Loading remote images, including countdown images, or visiting a link connects your email app or browser to the server providing that content. That server may receive technical request information such as an IP address and browser details. This can happen even when optional open and click measurement is disabled.

Cookies and Tracking

We use cookies and similar technologies to operate the website, remember preferences, maintain security, and analyse website traffic.

Essential cookies are required for the website to function properly and may be placed without consent where permitted by law.

Non-essential cookies, including analytics cookies, are only set after you provide consent through our cookie banner or cookie settings controls.

We use Google Analytics to understand how visitors use the website and to help improve site performance and user experience.

Third-Party Providers

We may share personal data with trusted third-party service providers where necessary to operate the website and services, including:

CCBill – payment processing and related transaction services
Google Analytics – website analytics
SMTP.com – email delivery and delivery feedback, processing recipient details, message content and delivery information on our behalf

Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, fraud prevention, enforcement, and security requirements.

For email records, we consider whether your subscription or account remains active, whether a delivery problem or complaint is unresolved, and how long evidence of your choices is needed to handle queries or demonstrate compliance. Unsubscribing stops the relevant marketing; it does not automatically erase all records. We retain limited preference and suppression records, including a protected fingerprint of an email address where appropriate, for as long as needed to honour an opt-out and prevent accidental re-subscription. Such a fingerprint is not treated as anonymous information. You can contact us about erasure and any records we need to retain.

International Transfers

Some third-party providers may process data outside the United Kingdom. Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

Your Rights

Subject to applicable law, you may have the right to:

You have the right to object to use of your personal data for direct marketing at any time, including profiling related to that marketing. You do not need to give a reason. Use the unsubscribe controls described above or contact us to exercise this right.

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to certain processing
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect when posted unless otherwise stated.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us.