Support
If you need help using your UTG Networks Affiliate account, please read the information below before contacting support.
Registering for an Account
Before registering for an account on this website, you must first register as a CCBill Affiliate.
After you have created your CCBill Affiliate account, you must then register for the UTG Networks Affiliate Program through CCBill using the separate affiliate registration form provided on the registration page.
You should only create an account on this website after you have completed both of the following steps:
- Registered with CCBill as a CCBill Affiliate.
- Registered for the UTG Networks Affiliate Program through CCBill.
If you have not completed both steps, your website account may not be approved or may not be linked correctly to your affiliate details.
Creating Your Website Account
Once you have registered with CCBill and joined the UTG Networks Affiliate Program, you may create an account on this website using the registration form.
Please ensure that the details you provide match your CCBill affiliate information where possible, especially your name, email address, and affiliate details.
Providing incorrect or mismatched details may delay approval or prevent your account from being linked correctly.
Logging In
After registration, you can log in using your registered email address and password.
If you forget your password, use the password reset option on the login page. A reset link will be sent to the email address registered to your account.
Two-Factor Authentication
This website supports two-factor authentication for improved account security.
When two-factor authentication is enabled, you may be asked to enter a verification code in addition to your password when logging in.
Depending on your account settings, this code may be generated by an authenticator app or provided through another supported verification method.
We strongly recommend enabling two-factor authentication to help protect your account.
Two-Factor Authentication Problems
If you cannot access your two-factor authentication code, please contact support.
You may be asked to verify your identity before two-factor authentication can be reset or disabled.
For security reasons, we cannot disable two-factor authentication unless we are satisfied that the request is genuine.
Account Approval
Registering on this website does not guarantee approval.
UTG Networks Ltd may review your account, affiliate details, website, traffic sources, or promotional methods before granting access.
Accounts may be refused, suspended, or closed if the required CCBill affiliate registration has not been completed.
Affiliate Links and Tracking
Affiliate links and tracking are handled through CCBill and/or the UTG Networks Affiliate Program.
Please make sure you use the correct affiliate links provided to you.
UTG Networks Ltd is not responsible for commissions that cannot be tracked because of incorrect, incomplete, altered, or broken affiliate links.
Updating Your Account Details
You are responsible for keeping your account information up to date.
This includes your name, email address, password, contact details, and any relevant affiliate information.
If your CCBill affiliate details change, please update your website account where applicable or contact support for assistance.
Password and Account Security
You are responsible for keeping your login details secure.
Please do not share your password or two-factor authentication codes with anyone.
If you believe your account has been accessed without permission, contact support immediately.
Common Support Issues
Contact support if you need help with:
- Logging in
- Password resets
- Two-factor authentication
- Account approval
- Incorrect account details
- Affiliate link issues
- Access problems
- Reporting suspicious account activity
Contacting Support
When contacting support, please include as much relevant information as possible.
This may include:
- Your registered name
- Your registered email address
- Your CCBill affiliate username or ID, if applicable
- A clear description of the issue
- Any error messages you are seeing
- Screenshots, if helpful
Please do not send passwords, two-factor authentication codes, full payment details, or other sensitive security information by email.
Response Times
We aim to respond to support requests as soon as possible.
Response times may vary depending on the nature of the issue, the information provided, and whether additional verification is required.
Important Notice
This website account is separate from your CCBill Affiliate account.
Creating an account on this website does not automatically create a CCBill Affiliate account and does not automatically enrol you into the UTG Networks Affiliate Program through CCBill.
You must complete the required CCBill registration steps separately before registering on this website.